1. Order Cancellation Policy

We aim to process and dispatch your orders as promptly as possible.

Before Shipment: You may cancel your order free of charge prior to production or dispatch. Once your cancellation request is verified, a full refund will be issued promptly.

After Shipment: Orders cannot be cancelled once packages have been dispatched. If you no longer wish to keep the goods, you may submit a return request after delivery. Please refer to our Return Policy below for full terms.

2. Return & Refund Policy

We accept refund requests submitted within 15 days of the delivery date shown in your tracking record. All returns must satisfy the requirements below to qualify:

  • Item Condition: Goods must remain brand new, unused and unaltered.

  • Original Packaging: Products must be returned in unopened, undamaged original packaging.

  • Proof of Purchase: A valid order confirmation or order number is required.

  • Pre-authorization: Please contact our customer support at [customer@cosmiu.store] to obtain a Return Merchandise Authorization (RMA) number and the official return address. Unauthorized returns may be rejected.

3. Shipping Fees & Liability

Change of Mind Returns: If you return items due to personal preference or an ordering error, you are responsible for all return shipping charges. We strongly recommend using a trackable courier service, as we cannot be held responsible for returned parcels lost in transit.

Damaged, Defective or Wrong Items: If your order arrives damaged, faulty or incorrect due to our error, please notify us within 48 hours of receipt. We will provide a prepaid return label or cover the return shipping costs, with no additional charges to you.

Restocking Fees: No restocking fees will be charged for any eligible valid return.

4. Refund Procedure

Upon receiving your returned parcel, our team will inspect it to confirm compliance with the return requirements.

  • Notification: A confirmation email regarding refund approval or rejection will be sent to your registered email address.

  • Settlement: Approved refunds will be credited back to your original payment method (Credit Card, PayPal or other payment channels).

  • Processing Timeline: Refunds generally take 1-3 business days to appear in your account, subject to the processing schedules of your bank or payment service provider.

5. Delayed or Missing Refunds

If your refund has not arrived within the expected timeframe, please follow these steps:

  1. Double-check your bank account and payment provider transaction history.

  2. Contact your bank or card issuer. Financial institutions often require additional business days to post refund transactions.

  3. Contact our support team. If the above checks yield no result, please email us at customer@cosmiu.store with your order number and relevant transaction information.